Client Experience Lead

£60,000
Surrey Hybrid

Advertised by:

Helen Hooper

Recruitment Director

Helen Hooper

Connect with Helen Hooper

A future focused, leading brand experience agency that help tech-driven companies transform the way they immerse audiences in their stories to revolutionise their brand experience programmes. By simplifying the complex and innovating at speed, they help clients adapt, adopt and accelerate.

 Key Responsibilities:

  • You are a trusted partner for both clients and colleagues. Successfully managing client expectations and needs within the agency as well as effectively representing and protecting the agency creative and commercial outcomes.
  • Exceptional client service is part of your DNA. You’re naturally drawn to building a deep understanding of our client’s business strategy, market, competition and brands allowing me to shape insight driven and meaningful brand experiences.
  • You seek to build trust, respect and confidence with every client interaction in order to deliver the very best work but also secure a deep relationship and pipeline of future projects.
  • You understand how to bring value to a client-agency relationship and develop.
  • You have a keen interest in business development and enjoy being an integral player in prospecting and pitches.

Key Skills:

  • 6+ years relevant experience within brand experience and experiential design is desired.
  • Excellent communication and negotiation skills, with proven ability to manage multiple work streams and multiple client relationships