An independent creative studio, joining the dots between big picture thinking and carefully crafted design to shape the businesses and brands of tomorrow. From strategy and positioning to large-scale brand identity systems; environmental or experiential design to packaging & digital. They thrive on opportunities to think about the bigger picture, the smaller details and everything in between.

Key Responsibilities:

• This role will be crucial in shaping and delivering the end-to-end service for projects across the studio, building and maintaining meaningful, positive client relationships along the way.
• Providing the best level of care and service to our clients from the beginning to end of a project
• Proactive day-to-day management across multiple projects, working quickly, carefully and autonomously to ensure we deliver everything on brief, on budget and on time.
• Building strong relationships with both clients and the internal teams, knowing how and when to advocate for both and communicate clearly to each (verbally and in writing).
• Owning the resourcing of the team for your projects, knowing who is working on what at all times, and understanding what the future resource needs are.
• Confidently negotiating and managing scope extensions and feedback, as well as understanding when to manage things upwards to the Directors.
• Ownership of the financial side of each project, knowing where we are with billing and forecasting at any given time.
• Working with external suppliers to manage digital development and physical production across projects.

Key Skills:

• Has brand agency experience in Client Services, working with clients across various sectors.
• Enjoys building relationships and has very strong interpersonal and communication skills.
• You will be ambitious, have the ability to adapt your approach depending
  on the audience and will be as comfortable addressing the bigger picture thinking around project and client management as you will be in obsessing over the details.