Globally recognised creative studio operating at the highest level of brand and storytelling within the built environment. Known for their editorially-led, design-focused approach, they partner with leading developers, architects, and cultural institutions to create brands that shape places and define legacies.

Key Responsibilities:

• Serve as the senior client-facing lead across assigned global accounts: from onboarding through delivery.

• Act as the trusted advisor—guiding strategy, storytelling direction and long‑term vision.

• Maintain oversight of project delivery: ensure budgets, timelines and quality meet agency excellence standards.

• Coordinate and lead internal teams including strategy, creative, production and digital to deliver integrated campaigns.

• Drive client satisfaction through exceptional service, regular check-ins, proactive updates and insightful recommendations.

• Identify cross‑sell and upsell opportunities across brand, content or marketing services.

• Manage financials: oversee budgets, billing, forecasts, profitability reporting and resource allocation.

• Prepare and deliver compelling proposals, presentations and project recaps to senior stakeholders.

• Mentor and support mid‑senior client services staff to build capability and career growth.

• Champion agency processes — refine workflow, client‑handling protocols and ensure consistency.

Key Skills:

• Extensive agency experience at senior level (Client Service Director, Account Director or equivalent) working with premium/luxury brands in architecture, hospitality, real estate or lifestyle.

• Track record delivering high‑end strategic storytelling, brand transformation and integrated campaigns.

• Proven ability managing complex global client relationships; excellent stakeholder management skills.

• Strong financial and commercial acumen: budgeting, forecasting, profitability, pricing and resourcing.

• Exceptional leadership and team‑building skills; experience guiding and developing client services teams.

• Outstanding communication, presentation and written skills: able to articulate strategic thinking with elegance and clarity.

• Strategic, proactive and solutions‑oriented mindset; keen attention to detail.

• Confident navigating fast‑paced environments while maintaining poise under pressure.

• Familiarity with luxury visual, environmental, digital and experiential channels.