A fast-paced multi-disciplinary brand design agency who put exceptional creativity at the heart of their business. From creative strategy, branded pack design & innovation, through to POS, animation and realisation, they deliver world class strategic creativity to help their clients develop successful brands that people love to love. Brands that engage people in their everyday lives.

Key Responsibilities:

• Lead the client services relationship for one or more key accounts (or a portfolio of mid-sized clients) from strategy through to delivery
• Act as the primary client interface: anticipate client needs, manage expectations clearly, escalate when required, and ensure the client’s business objectives and our execution are aligned
• Work collaboratively with internal teams (strategy, creative, production, innovation) to drive excellent delivery, on-time and on-budget
• Identify growth opportunities within existing accounts: upsell new services, expand scope, deepen the relationship
• Own financials for your accounts: budgets, profitability, forecasting and invoicing
• Maintain and update account plans, risk registers and status reporting; ensure smooth hand-over and onboarding of projects
• Mentor more junior client service staff, help build best practice, encourage strong client-service culture
• Contribute to new business pitches as required – support scoping, client briefing, proposal development and presentations

Key Skills:

• 5+ years in Tier 1 creative agency  – ideally in branding/FMCG/packaging
• Strong commercial acumen, organisational ability, comfortable managing P&L, budgets, forecasting and ensuring profitability
• Collaborative mindset, strong verbal/written skills, and ability to thrive in fast-paced team environments
• Credible background working with major brands, ideally in a multi-market or global context
• Exceptional communicator and relationship builder: you can talk to clients and also translate client aims into internal delivery plans
• Strategic mindset: you see beyond project tasks to bigger brand / business outcomes; you can spot opportunities and articulate value
• Hybrid working mindset: you thrive face-to-face with colleagues/clients but also work effectively remotely