An independent strategic brand agency known for putting people at the centre of bold brand strategy, identity, and communications. They’ve built deep relationships with global FMCG brands and value thoughtful, insight-led creative work.

Key Responsibilities:

• Manages a series of FMCG client accounts that are part of a larger portfolio.
• Has an excellent and comprehensive understanding of the client and their business.
• Confidently speaks to all of the agency’s capabilities and uses this knowledge to identify opportunities to grow existing business and add value to new business pursuits.
• Writes clear, compelling project proposals and scopes of work.
• Partners effectively with all departments to ensure delivery of on-time, high-quality deliverables that address all relevant client requirements.
• Collaborates across teams to ensure deliverables meet expectations, including the ability to coherently argue the case where work is considered off-brief or in need of refinement.
• Communicates findings and recommendations in a clear and compelling manner — in written, verbal and presentation formats.
• Leads regular client status calls and manages client status reporting.
• Ensures all correspondence, materials, presentations and proposals shared with clients are error-free, high-quality, relevant to client business challenges, and reflective of the agency’s brand.
• Is accountable for delivering all agreed-upon projects on time, on budget and on scope.
• Maintains close contact with resource management and the Business Director (or Client Director) to ensure projects are adequately resourced and aligned with scope and budget.
• Works with the Client Leader to address and resolve pricing, payment and scope-creep challenges.
• Partners with the Finance Team on financial reporting, invoicing, debt collection, timesheet completion, budget management and proactive revenue forecasting for their clients.
• Provides back-up and archiving of key client deliverables, credentials and case histories.

Key Skills:

• FMCG Experience in a similar role within a brand consultancy is required.

• Comfortable managing stakeholders at varying levels, up to brand manager level.

• Excellent project management and relationship-building skills; able to navigate ambiguity and adapt to changing priorities.

• Strategic thinker — confident contributing to strategic and creative work through the lens of the client’s brief, providing clear recommendations and next steps.

• Demonstrates curiosity and enthusiasm for understanding the agency’s offer, exploring new information, new business opportunities, and new ideas.

• Financially savvy — understands and can articulate financial goals for both the business and individual team members.

• Capable of motivating, supporting, and encouraging junior team members.