An insight-driven creative agency based in London, specialising in building brands through a global perspective and local-market know-how. They craft integrated ideas that span experiential, retail, packaging, digital and photography to activate and connect brands meaningfully.

Key Responsibilities:

• Manage a portfolio of brand clients, acting as a reliable lead contact and ensuring seamless coordination between client objectives and internal teams.

• Lead strategic planning discussions, working with strategy and creative teams to define brand goals, challenge briefs, and shape work that delivers both impact and commercial value.

• Oversee the delivery of multi-channel campaigns including packaging, digital, retail, experiential, and photography, ensuring projects remain on time, on budget, and aligned with client expectations.

• Drive business growth within existing accounts by identifying new opportunities, upselling services, and building deep, trust-based relationships with senior client stakeholders.

• Take ownership of the P&L for assigned accounts: manage forecasting, resource planning, budgeting, and profitability analysis.

• Manage external communications and pitching for new business: prepare proposals, shape creative briefs, present to prospective clients, and support senior leadership in pitching.

• Act as a mentor to junior account team members, fostering their growth, guiding their development, and ensuring strong cross-team collaboration.

• Track and report on campaign effectiveness and account health, using performance metrics to feed insight into future activity and improve client satisfaction.

Key Skills:

• Significant experience (typically 6+ years) in account management within a creative, branding, or design-led agency.
• Solid understanding of brand strategy and the ability to translate client business goals into creative-led briefs.
• Excellent project management skills, with experience running multi-touchpoint campaigns across different media (digital, packaging, retail, experiential).
• Proven business development ability, including a track record of expanding existing accounts.
• Financial literacy: comfortable managing account forecasts, billing, and profitability.
• Strong communication, presentation, and negotiation skills, with experience leading client meetings and pitching.
• Empathetic and supportive people-leader who can motivate and manage junior team members.
• Comfortable working in a dynamic, fast-paced agency culture, adapting quickly and thriving in a collaborative environment.