London-based, independent brand design consultancy that crafts striking identities and purpose-led brand stories. Combining creative excellence with strategic insight, it works across naming, visual identity, packaging, and brand architecture, partnering with clients to deliver culturally relevant, commercially effective brand solutions.

Key Responsibilities:

• Lead and manage a portfolio of key client accounts, acting as the primary point of contact for senior stakeholders.

• Develop and drive brand strategy and positioning in collaboration with creative, strategy, and design teams, ensuring alignment with client business goals.

• Oversee the delivery of multi-disciplinary brand work, including identity, naming, packaging, and campaign design, ensuring high quality and consistency.

• Lead pitches and new business efforts: shaping proposals, preparing presentations, and articulating the agency’s value proposition to prospective clients.

• Build and maintain strong client relationships, anticipate needs, and proactively identify opportunities for growth and innovation within existing accounts.

• Set and manage financial targets for accounts, including budgeting, forecasting, profitability, and resource allocation.

• Mentor and manage account teams (Account Managers, Senior Managers), developing talent, providing feedback, and ensuring smooth collaboration.

• Ensure that projects run to schedule and scope—managing risk, escalating issues when necessary, and ensuring client satisfaction and retention.

Key Skills:

• Proven track record (typically 8+ years) in an agency environment, with significant experience in brand strategy, design consultancy, or creative services.

• Strong understanding of brand design processes: naming, identity, packaging, and other visual expressions.

• Exceptional client relationship skills, with experience managing senior stakeholders and leading large, cross-functional teams.

• Strategic thinker with the ability to translate business objectives into creative briefs, and guide creative teams to deliver insight-driven, distinctive work.

• Financial acumen: ability to manage P&L for accounts, negotiate contracts, and forecast revenues.

• Excellent presentation and pitching skills, with experience shaping compelling proposals and winning new business.

• Leadership and team-management experience, with a track record of mentoring junior account professionals.

• Project management competence, including risk management, timeline control, and resource planning.

• Strong communication and interpersonal skills, both written and verbal.

• Passion for sustainability and responsible design, ideally with some experience or familiarity working on environmentally conscious projects.

• Adaptability and resilience in a fast-paced, creative environment, with a desire to drive innovation and growth.