A future-focused, strategic design agency, who create more desirable ideas for the future. They create brands as living breathing experiences, from powerful identities to multi-sensorial worlds. From their connected studios in London and New York, forming partnerships with clients all around the world through their unique and connected areas of expertise.

Key Responsibilities:

• Build and maintain strong, long-term relationships with senior client stakeholders, acting as a trusted advisor and senior point of contact

• Represent the agency as a confident ambassador, presenting its philosophy, offer, and work with authority and credibility

• Proactively manage and strengthen client relationships through strategic problem-solving, anticipation of risks, and continuous improvement

• Demonstrate deep understanding of client businesses and industries, sharing relevant insights, trends, and thought leadership

• Lead and support pitching, presentations, and proposals, coaching others and confidently handling senior and challenging audiences

• Drive growth and revenue across key accounts through cross-selling, upselling, and identification of new opportunities

• Own client forecasting, revenue tracking, and development planning to meet annual commercial targets

• Oversee macro-level programme delivery in partnership with programme management, ensuring work meets client and commercial objectives

• Support new business acquisition efforts through senior-level client engagement and commercial input

• Lead, mentor, and develop team members while role-modelling collaboration, culture, and best practice across the studio

Key Skills:

• Senior agency experience: Minimum 8 years’ experience managing client relationships within an agency environment, with a strong track record of leading large-scale, global brand transformation programmes across design, strategy, or brand disciplines.

• Exceptional communication: Highly effective verbal and written communicator with strong listening skills; able to adapt communication style to different audiences, provide clarity, and influence with confidence and credibility.

• Accountability & commercial ownership: Takes full ownership of client relationships and account growth, with the ability to develop single engagements into long-term, strategically valuable partnerships.