A globally renowned luxury hotel and lifestyle brand, celebrated for its ultra-exclusive resorts, residences, and bespoke experiences. Its portfolio now includes over 36 properties across 20 destinations, complemented by retail collections and innovative brand extensions. The group is renowned for architecturally inspired environments that elevate wellbeing and redefine modern luxury through an unwavering focus on exceptional guest experiences.

Key Responsibilities:

• Oversee and nurture high‑value client relationships, acting as the main point of contact to ensure excellent standard of service.

• Manage and coordinate projects end-to-end, from initial briefing through to delivery, ensuring all client requirements are met with quality, timeliness, and brand consistency.

• Collaborate closely with internal teams (design, operations, marketing, etc.) to deliver seamless guest experiences across the hospitality, residences, and lifestyle divisions.

• Forecast, scope and manage budgets, proposals, and commercial deliverables to meet both client expectations and the agency’s financial standards.

• Monitor project status, anticipate challenges and proactively provide solutions to ensure exceptional service delivery and client satisfaction.

Key Skills:

• Significant experience in client services, account management, or business development, ideally within luxury hospitality, lifestyle, or high-end service sectors.

• Strong interpersonal and communication skills, capable of managing senior stakeholders and delivering a high-touch, personalised client experience.

• Excellent organisational and project-management abilities, able to oversee multiple projects simultaneously while maintaining attention to detail.

• Commercial acumen, confident with budgeting, forecasting, cost proposals, and financial oversight.

• A collaborative, service-oriented mindset, with flexibility to work across varied segments of the business, committed to the brand’s ethos of subtle, refined luxury.