• Lead and manage key client relationships, acting as the primary point of contact to ensure outstanding client service, strategic alignment and long-term partnerships.

• Develop and drive account plans that reflect client goals, agency strategy and commercial performance, ensuring growth, retention and satisfaction across the portfolio.

• Oversee project delivery, coordinating cross-disciplinary teams in strategy, creative, design and production to deliver work that is on brief, on time and on budget.

• Translate client needs into clear internal briefs and work with leads to define scope, resourcing and deliverables while managing expectations effectively.

• Present strategic thinking, project updates and creative solutions to clients with confidence, professionalism and deep understanding of their business and market context.

• Monitor financial performance of accounts, including forecasting, margin tracking, risk identification and proactive mitigation to protect profitability and delivery excellence.

• Champion collaboration between internal teams and with clients, ensuring clarity of purpose, strong communication and shared understanding across all stakeholders.

• Mentor and develop account team members, fostering a culture of accountability, growth and continuous learning.

Key Skills:

• Proven experience in account or client leadership roles within branding, design or creative agencies, with a track record of managing complex briefs and senior stakeholders.

• Strong strategic sensibility with the ability to understand business challenges, translate them into opportunities and shape integrated solutions across brand and communication touchpoints.

• Excellent communication, presentation and relationship-building skills – able to influence both clients and internal teams with clarity and credibility.

• Commercially savvy with solid financial understanding, including forecasting, budgeting, performance tracking and ensuring client value delivery.

• Highly organised with the ability to prioritise, manage multiple projects and maintain quality in a fast-paced environment.

• A collaborative leadership style, comfortable working with creative, strategic and operational partners to drive results and elevate work.

• Proactive problem-solver with resilience, agility and a positive approach to change and challenge in agency workflows.