• Leads day-to-day client relationships, acting as the primary point of contact for senior stakeholders and ensuring a high standard of delivery across all projects
• Oversees the end-to-end delivery of branding projects, from initial brief and strategic development through to creative execution and rollout
• Collaborates closely with strategy, design and leadership teams to shape compelling brand narratives, positioning and creative outputs
• Plays a key role in supporting the agency’s growth ambitions, contributing to a plan to significantly scale the business over the next three years
• Welcomes and nurtures prospective clients, working collaboratively with the wider team to convert opportunities into long-term partnerships
• Takes a strategic and proactive approach to organic account growth, identifying opportunities to deepen client relationships and expand scope
• Provides guidance and support to account management and strategy teams, ensuring consistently high standards of delivery and thinking
• Guides clients through complex brand challenges, offering clear, commercially grounded advice that balances creativity with business objectives
• Ensures projects are delivered on time, on budget and to the highest quality, maintaining strong internal processes and workflows
• Supports new business efforts, including pitch development, proposal writing and contributing to inbound opportunities
• Mentors and develops junior team members, fostering a collaborative and high-performing team culture

Key Skills:

• Proven experience at Account Director / Client Director level (or a Senior Account Manager ready to step up) within a branding or creative agency environment
• Strong understanding of brand strategy, positioning and identity development
• Exceptional client management skills, with the ability to build trusted, long-term relationships at senior levels
• Commercially minded, with experience contributing to both new business and organic account growth
• Confident communicator, able to articulate strategic and creative ideas clearly and persuasively
• Highly organised with strong project management capabilities across multiple workstreams
• Collaborative mindset, with experience working alongside multidisciplinary creative and strategy teams
• Ability to support and elevate internal teams, particularly across account management and strategy functions
• Genuine passion for branding, culture and the sectors the agency operates in (lifestyle, hospitality, wellness, travel, food & drink)