An independent, established branding and digital design agency with a strong reputation for creative storytelling and building lasting client relationships. Working across a diverse portfolio of UK and international clients spanning luxury, hospitality, property, retail and professional services, the agency combines strategy, design and digital expertise to create distinctive brands and engaging experiences.
This is a varied, hands-on role within a close-knit, collaborative team, offering the opportunity to take ownership of client relationships, deliver exciting creative projects and contribute to new business and agency growth.

Key Responsibilities:

• Build and maintain strong, trusted relationships with clients, acting as a senior day-to-day contact across a varied portfolio of accounts.

• Manage branding, creative and digital projects from initial brief and strategic development through to final delivery.

• Work closely with Strategy, Creative and Digital teams to ensure projects are delivered to the highest standards.

• Lead client meetings, presentations and workshops, providing clear communication and confident project direction.

• Oversee project budgets, timelines, scopes of work and resources, ensuring efficient and commercially successful delivery.

• Prepare proposals, project estimates and presentations, supporting pitches and new business opportunities.

• Identify opportunities to develop existing accounts, strengthen client partnerships and generate additional business.

• Take ownership of multiple projects simultaneously, proactively resolving challenges and ensuring an exceptional client experience.

Key Skills:

• Ideally 4–6+ years’ experience in Account Management or Client Services within a branding, creative or digital agency.

• Strong understanding of brand strategy, visual identity, creative development and digital projects.

• Proven ability to build lasting client relationships and confidently manage senior stakeholders.

• Excellent project management skills, with experience overseeing budgets, timelines and multiple workstreams.

• Strong commercial awareness, with experience preparing proposals, scopes of work and supporting new business.

• Excellent communication and presentation skills, with the confidence to lead client meetings and workshops.

• Highly organised, proactive and solutions-focused, with exceptional attention to detail.

• A positive, collaborative and entrepreneurial approach, with a genuine passion for branding, design and delivering outstanding creative work.