Globally recognised creative studio operating at the highest level of brand and storytelling within the built environment. Known for their editorially-led, design-focused approach, they partner with leading developers, architects, and cultural institutions to create brands that shape places and define legacies.

Key Responsibilities:

• Act as the senior day-to-day client lead across a portfolio of luxury, hospitality, real estate, destination and lifestyle accounts.
• Build trusted relationships with clients, developers, investors, operators and key project stakeholders, becoming a strategic advisor throughout the project lifecycle.
• Lead the development and delivery of brand strategy, positioning, naming, identity, content and marketing programmes across complex, multi-disciplinary projects.
• Translate client objectives into clear briefs, ensuring strategic alignment and commercial success at every stage.
• Partner closely with Strategy, Creative, Content, Production and Digital teams to deliver exceptional work that meets the highest standards of quality and craftsmanship.
• Drive project planning, resource allocation, timelines and budgets, ensuring projects are delivered efficiently and profitably.
• Facilitate workshops, presentations and strategic discussions with senior client stakeholders.
• Identify opportunities for organic account growth and proactively introduce additional consultancy services where appropriate.
• Lead the preparation of proposals, scopes of work and pitch presentations for new and existing clients.
• Provide clear direction and mentorship to Account Managers and Account Executives, supporting their professional development.
• Maintain a deep understanding of market trends across luxury, hospitality, property, architecture and premium consumer sectors.
• Champion excellence in client service, ensuring every touchpoint reflects the agency’s commitment to intelligent thinking, attention to detail and world-class execution.

Key Skills:

• Significant experience in an Account Director or Senior Account Manager role within a branding, design, marketing or consultancy environment.
• Proven experience managing high-value clients within luxury, hospitality, real estate, destination branding, architecture or related sectors.
• Strong strategic thinking with the ability to contribute to brand positioning, storytelling and business objectives.
• Exceptional client relationship and stakeholder management skills, with confidence engaging at C-suite and senior leadership level.
• Excellent commercial acumen, including budget management, forecasting and profitability oversight.
• Outstanding project management and organisational skills, capable of managing multiple complex workstreams simultaneously.
• Strong presentation and communication skills, both written and verbal.
• Ability to lead cross-functional teams and inspire collaboration across strategy, creative, content and production disciplines.
• Experience overseeing integrated brand programmes spanning identity, content, digital, experiential and marketing touchpoints.
• Highly detail-oriented, proactive and solutions-focused, with a commitment to delivering work of exceptional quality.
• Commercially minded with a track record of identifying and securing account growth opportunities.
• Passion for luxury brands, hospitality, design, architecture and creating meaningful brand experiences.