An independent, employee-owned global branding agency specialising in brand strategy, identity, packaging, innovation and brand creation. Their Client Services team sits at the heart of the agency, building strong client relationships and working closely across Strategy and Creative to make ambitious brand work happen.

Key Responsibilities:

• Build strong day-to-day client relationships, becoming a trusted and proactive partner.
• Manage branding projects from initial brief through to final delivery, ensuring projects run smoothly and efficiently.
• Develop a strong understanding of clients’ businesses, brands, categories and commercial objectives.
• Work closely with Strategy and Creative teams to develop clear briefs and deliver strategically strong, distinctive creative work.
• Manage project scopes, budgets, timelines and resources, maintaining strong commercial awareness throughout.
• Coordinate multiple projects and workstreams, keeping clients and internal teams informed and aligned.
• Identify opportunities to add value, strengthen relationships and support the organic growth of client accounts.
• Support senior Client Services colleagues across presentations, pitches and wider account development.

Key Skills:

• Strong Client Services experience within a top tier branding, design or creative agency.
• Good understanding of the branding process, ideally spanning strategy, identity, packaging and implementation.
• Experience working with consumer and FMCG brands would be particularly relevant given the agency’s extensive work in these areas.
• Confident relationship-builder with excellent client communication and presentation skills.
• Highly organised, with the ability to manage multiple projects, priorities, budgets and deadlines.
• Commercially aware with an understanding of scopes, fees and effective account management.
• Proactive and solutions-focused, anticipating challenges rather than simply reacting to them.
• Collaborative, energetic and passionate about brands, creativity and producing excellent work.