• Manage and develop strong relationships with existing clients, acting as their main day-to-day contact across multiple accounts.
• Take ownership of branding and design projects from initial brief through to final delivery, ensuring exceptional standards throughout.
• Work closely with the Creative Director and design team to coordinate priorities, manage workloads and deliver outstanding creative work.
• Lead client meetings, project updates and feedback sessions, confidently managing expectations and senior stakeholders.
• Oversee project budgets, estimates, scopes and timelines, ensuring commercially successful and efficient delivery.
• Prepare clear creative briefs, coordinate feedback and approvals, and manage external suppliers and production partners where required.
• Proactively identify and resolve project challenges, maintaining momentum across multiple workstreams and deadlines.
• Support new business opportunities, tenders and proposals, while ensuring continuity of client relationships throughout the maternity cover.

Key Skills:

• At least 6 years’ experience in Account Management, Client Services or Project Management within a creative agency.
• Strong experience managing branding and design projects, ideally across brand strategy, identity and implementation.
• Excellent client relationship skills, with the confidence to manage senior stakeholders and multiple accounts independently.
• Strong commercial awareness, including project budgeting, estimating, scope management and financial administration.
• Exceptional organisational and project management skills, with the ability to manage competing priorities and tight deadlines.
• Excellent communication and briefing skills, with the confidence to work closely with Creative Directors and design teams.
• Proficiency in Excel or Google Sheets and Keynote, alongside familiarity with a Mac environment.
• Proactive, calm and self-sufficient, with excellent judgement, attention to detail and the ability to take ownership quickly.