An award-winning, internationally recognised independent branding agency with an impressive run of recent client wins, an enviable portfolio of global brands and some of the very best creative talent in the industry, the studio continues to go from strength to strength.
Key Responsibilities:
- Build strong, lasting client relationships, developing a deep understanding of clients’ businesses, challenges, ambitions and what they value most from their agency partnerships.
- Lead and support key client accounts, becoming a trusted day-to-day contact, confidently managing expectations, answering challenging questions and identifying opportunities to strengthen relationships.
- Develop compelling creative briefs, interrogating and challenging client requirements to ensure strategic clarity and inspiring the creative and strategy teams to deliver exceptional work.
- Champion creative excellence, reviewing work against the strategy and brief, providing constructive feedback and collaborating closely with internal teams to achieve the strongest possible outcomes.
- Oversee projects from brief to delivery, managing timelines, resources, budgets and client communications, anticipating challenges and proactively developing solutions.
- Drive commercial performance, preparing profitable, value-based proposals, negotiating scope and fees, and ensuring projects are carefully planned and managed to protect profitability.
- Identify opportunities for organic account growth, developing thoughtful client development plans, nurturing new opportunities and inspiring internal teams to build on existing partnerships.
- Contribute positively to the studio culture, building strong relationships across departments, sharing ideas, giving and receiving feedback, and championing an open, supportive and collaborative working environment.
Key Skills:
- Proven experience in account management or client partnerships within a respected top tier branding, design or creative agency, with experience managing complex branding projects and client relationships with corporate & tech clients is essential.
- Strong strategic understanding, with the ability to quickly grasp clients’ businesses, commercial objectives and challenges, translating these into clear, inspiring creative briefs.
- A genuine passion for branding and design, with excellent creative judgement, an appreciation of outstanding craft and the confidence to challenge thinking constructively.
- Exceptional relationship-building and communication skills, with the ability to establish trust, influence stakeholders and build lasting partnerships both internally and externally.
- Excellent project management and organisational skills, confidently managing multiple projects, timelines, budgets and resources whilst maintaining exceptional attention to detail.
- Strong commercial awareness, with experience developing proposals, managing project profitability, negotiating fees and identifying opportunities for account growth.
- A proactive, solutions-focused approach, with the confidence to anticipate challenges, make informed decisions, navigate difficult conversations and seek guidance when needed.
- A collaborative, empathetic and entrepreneurial mindset, bringing positive energy, curiosity and fresh thinking to the team, alongside a genuine desire to contribute to the wider studio culture.