An award-winning, internationally recognised independent branding agency with an impressive run of recent client wins, an enviable portfolio of global brands and some of the very best creative talent in the industry, the studio continues to go from strength to strength.
Key Responsibilities:
- Build and nurture strong client relationships, developing a genuine understanding of their businesses, ambitions and challenges, and becoming a trusted, reliable day-to-day point of contact.
- Manage the day-to-day delivery of branding and design projects, coordinating timelines, budgets, deliverables and communications to ensure work runs smoothly from brief through to completion.
- Support the development of inspiring creative briefs, asking the right questions, challenging assumptions and ensuring internal teams have the clarity and information needed to deliver outstanding work.
- Work closely with creative and strategy teams, facilitating clear communication, sharing constructive client feedback and ensuring projects remain aligned with the original strategic objectives.
- Anticipate project challenges and proactively find solutions, managing client expectations, keeping stakeholders informed and knowing when to seek guidance or escalate issues.
- Support the commercial management of accounts, helping to prepare proposals, estimates and project plans, monitoring budgets and resources, and ensuring projects are delivered efficiently and profitably.
- Identify opportunities to develop existing client relationships, showing curiosity about clients’ businesses, recognising potential new projects and supporting senior colleagues with organic account growth.
- Be an active and positive member of the studio, building strong relationships across departments, contributing ideas, embracing feedback and helping to maintain a genuinely collaborative and supportive culture.
Key Skills:
- Proven experience in account management or client partnerships within a respected top tier branding, design or creative agency, with experience managing complex branding projects and client relationships with corporate & tech clients is essential and ideally with exposure to brand strategy, brand identity and integrated creative projects.
- A genuine passion for branding and creativity, with an appreciation of exceptional design, strong creative judgement and an enthusiasm for working with talented creative and strategy teams.
- Excellent communication and relationship-building skills, with the ability to develop rapport, build trust and confidently manage day-to-day client conversations.
- Strong organisational and project management abilities, with experience juggling multiple projects, coordinating teams and keeping budgets, timelines and deliverables on track.
- An inquisitive and strategically minded approach, with a desire to understand clients’ businesses, ask thoughtful questions and contribute to the development of strong creative briefs.
- Good commercial awareness, including an understanding of project budgets, estimates, resourcing and profitability, with an eagerness to develop negotiation and account development skills.
- A proactive, solutions-focused attitude, with excellent attention to detail, the ability to anticipate potential challenges and the confidence to take ownership whilst recognising when support is needed.
- A collaborative, positive and down-to-earth personality, with plenty of initiative, empathy and enthusiasm, and a genuine desire to learn, contribute and grow within an ambitious creative environment.